Voice
Every call is
a chance to help.
Replace frustrating phone menus with a natural conversation. Answer, understand and route patient needs, then expand into the integrated workflows your team approves.
- Caller
Hi, I need to move my Friday appointment to the week after. I can't remember what time it's at. Could you look it up? I'd also like to check on my mother's referral.
- Voice agent
Of course. I'll confirm your details, then check your Friday visit and next week's openings. We'll come back to your mother's referral right after that.
- Caller
Thank you. Tuesday afternoon would be best.
- Voice agent
Your Friday visit is at 10 a.m. There's an opening the following Tuesday at 2 p.m. Would that work?
- Caller
Yes, please. And my mother's referral is for cardiology.
- Voice agent
You're all set for Tuesday at 2. Now, let's take care of the referral question. I'll connect you with the referral team, who can confirm your permission to discuss your mother's care and help check its status.
Reschedule first. Return to the referral question. Keep both requests in view.
Scripted example with sample appointment times and condensed verification. No live AI, audio or patient data. Scheduling and referral handoffs follow your agreed workflows.
What this makes possible
A clear next step.
Even when the request isn't simple.
Understand the whole request
Follow multiple needs, clarifications and corrected preferences.
Move the right work forward
Use agreed workflows or connect the caller to the right staff team.
Keep your team in control
Tailored to your organization's protocols, escalation paths and review process.
Follow the work
A conversation that moves the work forward.
Press play, or choose a stop, to follow one illustrative call.
Stop 1 of 3
Answer and understand
Offer a conversational entry point in supported languages. Identify the request within the scope your organization defines.
Complete or connect
Use accepted integrations for configured tasks, or connect the caller to the right staff team. A good handoff is an outcome in its own right.
Review and improve
Review call records and operating outcomes. Use the evidence to tune the workflow and choose what to automate next.
CallerI need to move Friday's visit to a morning, request an interpreter, and ask about my mother's referral.
Friday's visitMove it to a morning?"Actually, keep Friday." No appointment change is requested.Request heardClarified in the call
InterpreterFor the caller.Follow the clinic's interpreter process.Request heardClinic process
Mother's referralA question about someone else's care.Connected to the right team, who will verify her details.Request heardConnected to staff
Call record · this scripted call
- Requests heard
- 3
- Clarified in the call
- Friday's visit stays
- Clinic process
- Interpreter
- Connected to staff
- Mother's referral
Your team reviews records like this to tune the workflow and choose what to automate next.
Illustrative agreed workflow. Tasks, integrations and staff responsibilities are confirmed for your organization. Scripted example of a configured workflow. No patient data, live AI or audio. Integrations, interpreter assistance and handoffs are scoped with your team.
Fit it to your organization
Your workflows.
Your rules.
A useful solution fits the people, protocols and systems already doing the work.
Your phone operation
Start with the lines, destinations and patient needs you choose.
Your accepted Epic workflows
Add configured tasks after integration and local-rule acceptance.
Your human expertise
Keep clinical judgment, exceptions and oversight with your team.
Enabled workflows vary by customer. Routing is a successful outcome where a person is needed; it is not counted as automated task completion.
Credibility in the real world
Patient access is care.
The impact is human.
Published experiences from healthcare teams using Attuned.
“The implementation has successfully reduced our call volume by 30%”
Howard Langham
Voice Services Supervisor, Cambridge Health Alliance
Customer-reported historical experience. Results vary by workflow and organization.
See the potential dollar value
Put a dollar value
on time returned.
Enter call volumes and staff costs to explore the potential value of capacity returned to your team.
Questions worth asking
Get clear on the scope.
Do we need a full Epic integration to begin?
An agreed Operator scope can start with answering, information and routing. Deeper task automation depends on integration, local rules and customer acceptance.
Does Voice replace our patient access team?
The intended value is capacity for your team. Staff remain essential for exceptions, complex needs and the decisions your workflows reserve for people.
Which languages are supported?
Confirm the supported languages and how callers select a language for your phone setup. Availability and switching behavior are scoped for each workflow.
Start with the outcome that matters
Make the next conversation
a better one.
Bring your patient access priorities. Explore the channel, workflow and outcomes that matter to your team.
Let's start a conversation