Medications
Keep medication requests moving.
A refill, a renewal and a status check need different next steps. We identify the request, gather the information and connect the patient to the prescribing team's workflow.
The requests we handle
Their words. A clear path forward.
Medication Refill
“I need a refill of my medication.”
Verify the patient, identify the medication and confirm the pharmacy involved. Gather the details the refill process needs, including what the patient is asking to refill, and direct the request through the care team's workflow. Explain the next step clearly. Questions about changing a dose or how a medication affects the patient go to the clinical team.
Medication New Request or Renewal
“My prescription has run out. Can my doctor renew it?”
Distinguish a renewal or new medication request from a refill of an existing prescription. Capture the medication, pharmacy and the patient's question, then send the request to the prescribing team for its decision. Tell the patient where the request stands, what information is still needed and which step is with the prescriber.
Medication Status Inquiry
“Has my prescription been sent?”
Verify the patient and identify the medication request. Check the recorded status and explain whether the prescribing team is reviewing it or the prescription has been sent. Connect remaining review questions to the care team and pickup questions to the patient's pharmacy, so the patient knows who owns the next step.
The experts around the technology
Understand the work. Then improve it.
Clinical experts distinguish refill requests from prescribing decisions. Operations experts map who receives each request and what information prevents another round of calls. Epic and EHR experts connect the medication request to the patient and care team, so the right work reaches the right person.
An example request
“I called about a renewal. Is it ready?”
- Verify the patient and identify the renewal they are asking about.
- Check the recorded request status and explain whether it is awaiting the prescribing team or has moved to the next step.
- Route any remaining question to the responsible team, keeping prescription status separate from pharmacy pickup status.
Connected to your EHR and your teams
A conversation with somewhere to go.
Connect patient identity, medication details and the request's recorded state. Our Epic and EHR experts fit the conversation to the prescribing team's queues and responsibilities. The team makes the clinical decision; the patient gets a clear request path and status.
Questions worth asking
Get clear on the scope.
Do you handle both refills and renewals?
Yes. We distinguish the requests, gather the relevant details and follow the right care-team process for each.
Who makes the prescribing decision?
The prescribing team. Attuned handles the access work around that decision, including the request, its details, routing and status.
Start with the outcome that matters
Put this workflow to work for your team.
Bring your patient access, clinical and technology teams. We'll work through the requests, the decisions and the handoffs together.
Let's start a conversation