Insights & reporting
Better decisions start
with a clearer view.
Understand what patients need, how requests are handled and where your next improvement could make the biggest difference.
What patients need
- Appointment help50
- Referrals30
- Medication questions20
See the needs behind the volume.
How requests were handled
- Completed by AI60
- Staff assistance25
- Other outcomes15
Separate completed work from work that needed a person.
Why staff assistance was needed
- Authorization check10
- No matching record9
- Patient requested staff6
Investigate the reasons for handoffs before choosing the next workflow or policy change.
From activity to action
The questions behind
better patient access.
01
What do patients need most?
Explore the reasons patients contact you. Identify patterns across workflows, time periods and languages.
02
Where does work need support?
Look beyond the number of interactions. Review completed tasks, transfers and the reasons a request still needs a person.
03
What should change next?
Work with Attuned to turn those patterns into a focused plan for workflow improvements and further automation.
A view of the work that matters
Different products.
Different views of the work.
Start with the decisions your team needs to make. Explore a different reporting example for each product.
A view across your phone operation.
Explore demand, workflow performance and the reasons work reaches staff. Use those patterns to decide where to improve next.
What patients need
How requests were handled
Why staff assistance was needed
Investigate the reasons for handoffs before choosing the next workflow or policy change.
Understand the digital experience by channel.
Look at the questions patients bring, where conversations happen and what still needs an answer. Define the reporting for each digital surface.
Where conversations begin
What patients ask about
Questions needing follow-up
Use unanswered questions and patient feedback to improve content, workflows and staff handoffs.
See the workload behind coverage support.
Bring preparation, review and follow-up into the same operating conversation. Understand where cases are progressing and where the enrollment team needs to focus.
The work being assisted
Current stage
Cases needing attention
Plan navigator attention around readiness and exceptions. A prepared packet is distinct from confirmed coverage.
Build the business case
Make the value
easier to explain.
Connect operating performance to the work your team does today, and the capacity you want to create.
Establish the baseline.
Agree the workload, outcomes and staff effort you want to improve.
Track what changes.
Review workflow results alongside staff time, including review and follow-up work.
Decide where to invest next.
Use measured progress and your operating priorities to guide the next improvement.
Operational reporting shows what happened. Your business case adds staff-time and financial assumptions. Capacity value is not automatically cash savings.
See the possibilities for your team
Bring your questions.
Let’s explore the evidence.
See the reporting available for your workflows and discuss the decisions it could help you make.
Let's start a conversation