Results and messages
Keep patients connected
to their care team.
Help patients find their results and get a question to the right clinician. Clear verification, a precise message and a defined next step keep the conversation useful.
The requests we handle
Their words. A clear path forward.
Requesting Test Results
“Are my test results back?”
Verify the patient and identify the test they mean. Check the result's available status and help the patient reach information released through the care team's process. Route questions about meaning, treatment or an unreleased result to the clinical team. The patient gets a clear route to the answer without an administrative exchange becoming a clinical interpretation.
Leave Doctor Message
“Can you send a message to my doctor?”
Identify the patient and clinician, capture the question in the patient's words and confirm the message before it goes to the team. Include the callback information and context the team needs. Follow the clinical escalation path when the request needs attention beyond a routine message, and explain the next step to the patient.
The experts around the technology
Understand the work. Then improve it.
Clinical experts define result-release and escalation responsibilities. Operations experts shape the message so the receiving team has usable context. Epic and EHR experts connect that work to the patient record and the destination, keeping the clinical decision with the people responsible for care.
An example request
“My results are in MyChart, but I have a question for my doctor.”
- Verify the patient and identify the result they are referring to.
- Capture their question without interpreting the result or recommending a treatment.
- Confirm the message and direct it to the clinical team for a response.
Connected to your EHR and your teams
A conversation with somewhere to go.
Tie the result request or message to the correct patient and care team. Use the record's release state to distinguish available information from work still with a clinician. Staff receive the question and context needed to respond, rather than an unexplained request to call someone back.
Questions worth asking
Get clear on the scope.
Does Attuned interpret test results?
Clinical interpretation stays with the care team. We handle the access request, explain the available status and connect the patient's question to the clinician.
What makes a message useful to the receiving team?
The right patient, clinician, question and callback context. We clarify and confirm the request so the team can act on it.
Start with the outcome that matters
Put this workflow to work for your team.
Bring your patient access, clinical and technology teams. We'll work through the requests, the decisions and the handoffs together.
Let's start a conversation