Getting Started
Just forward a phone line to Attuned and we’ll begin answering calls right away. No major IT lift is required to get started.
No. You can start immediately without an EHR integration. As you scale, Attuned integrates with Epic and other systems to handle scheduling, refills, and more.
Most customers are live in days, not months. Our fastest customer was implemented in 10 days.
After-hours Coverage
Attuned answers after-hours calls instantly, in multiple languages, and resolves common requests without burdening your on-call team. For example, at Lowell CHC, Attuned offloaded 66% of after-hours calls in the first 60 days of their pilot.
If a patient has an urgent need, Attuned escalates the call immediately to your on-call provider or nurse line.
Yes. Every call is monitored by multiple layers of AI with human oversight available. Guardrails ensure the AI only answers within defined protocols and escalates anything outside them.
Scheduling & Access
Yes. Attuned can confirm and cancel appointments today, with expanded scheduling automation available through Epic integration.
The AI gathers patient intent and details, then routes them to the right scheduling workflow. If escalation is needed, the call is transferred to your scheduling team with full context.
Yes. Every call is monitored by multiple layers of AI with human oversight available. Guardrails ensure the AI only answers within defined protocols and escalates anything outside them.
Safety & Oversight
Attuned only operates within approved protocols that you control. Calls are supervised in real time and reviewed post-call for quality assurance.
Yes. Every interaction is monitored by both AI and human supervisors, with tools to intervene or review as needed.
If a call falls outside of defined workflows, contains urgent keywords, or signals distress, Attuned automatically escalates to staff with full call context.
Language & Accessibility
Yes. Attuned supports multilingual conversations by default, handling Spanish, Portuguese, and more.
Attuned detects the caller’s language instantly and responds in kind, without requiring menu navigation.
Yes, for many routine requests. Live interpreters remain essential for complex clinical conversations, but Attuned reduces interpreter demand for basic access needs.
Integration & Operations
No. You can start immediately via call forwarding, then expand with Epic integration over time.
Attuned typically goes live in under two weeks, with some customers launched in just 10 days.
Your operations leaders can manage and update the AI using no-code tools. No IT department is needed for day-to-day changes.
Staffing & Relief
Yes. Attuned handles routine daytime calls, reducing burden on patient access teams and freeing staff for complex cases.
Attuned answers every call immediately, ensuring patients aren’t left waiting. Your team gains consistency, even during vacancies or high turnover.
Yes. Every call is logged with transcripts, recordings, and QA notes so your team has full visibility.
Performance & ROI
In early pilots, AI has safely resolved ~10% of calls without EHR integration and up to 70% of after-hours calls. With Epic integration, we project ~70% automation.
Attuned routes calls with over 99% accuracy, supported by supervision and QA review.
Customers typically see measurable offload on day one, with ROI emerging within months as automation scales.
