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Key Takeaways Healthcare AI systems hallucinate up to 27% of the time in simple tasks Real-time AI monitoring is more critical than...

After nearly two decades leading healthcare operations at Stanford Health Care and other major systems, I've witnessed the same challenges consistently plague call centers: overwhelming volumes, staffing shortages, burnout, and limited data. Despite our best efforts to improve metrics, traditional approaches remained vulnerable to disruption. At Attuned Intelligence, I'm now helping build the AI voice solution I always wished for—one that transforms patient access by answerin