Voice # Every call is a chance to help. Replace frustrating phone menus with a natural conversation. Answer, understand and route patient needs, then expand into the integrated workflows your team approves. [Explore the fit](https://www.attuned-intelligence.com/contact/) [Follow the work](https://www.attuned-intelligence.com/voice/#flow) A spoken conversation. A clearer next step. 1. Caller Hi, can I move my Friday appointment to next week? I also need to check my mom's referral. 2. Voice agent Sure. First, what's your date of birth? Thought process Verify the caller before opening their appointment. Keep the referral for later. 3. Caller April 8, 1982. 4. Voice agent And your ZIP code? Thought process Match their birth date and ZIP with the calling number, checked in the background. Open the appointment only after verification. 5. Caller 02472. 6. Voice agent Thanks. What day works for you? Thought process Birth date, ZIP and calling number match. Now open the caller's appointment. 7. Caller Tuesday afternoon. 8. Voice agent Your current appointment is Friday at 10 a.m. How about next Tuesday at 2 p.m.? Thought process The caller's identity is confirmed. Offer an opening that fits their preference. 9. Caller That works. 10. Voice agent You're booked for Tuesday at 2. What did you need to know about your mom's referral? Thought process Move the visit with the caller's agreement. The mother's record stays closed until proxy access is verified. 11. Caller Has her cardiology referral been approved? 12. Voice agent I'll need to check that you can speak for her. What's her last name? Thought process Ask for her details to verify proxy access. Don't open her record or reveal whether a referral exists. 13. Caller Martinez. 14. Voice agent And her date of birth? Thought process Continue the proxy check before accessing her record. 15. Caller June 12, 1951. 16. Voice agent What's her ZIP code? Thought process Match her details and the caller's verified number to her authorized proxy list behind the scenes. If the check fails, open nothing and share nothing. 17. Caller 01852. 18. Voice agent Thanks. It's approved. Cardiology will call her this week to schedule. Thought process The caller is verified as her authorized proxy. Only now open her record and share the referral status. Play Illustrative Conversation What this makes possible ## A clear next step. Even when the request isn't simple. ### Understand the whole request Follow multiple needs, clarifications and corrected preferences. ### Move the right work forward Use agreed workflows or connect the caller to the right staff team. ### Keep your team in control Tailored to your organization's protocols, escalation paths and review process. Follow the work ## A conversation that moves the work forward. Press play, or choose a stop, to follow one illustrative call. 1. Answer and understand 2. Complete or connect 3. Review and improve Stop 1 of 3 ### Answer and understand Offer a conversational entry point in supported languages. Identify the request within the scope your organization defines. Thought process Verify the caller with birth date, ZIP and calling number before opening their appointment. The mother's record stays closed until proxy access is verified. ### Complete or connect Use accepted integrations for configured tasks, or connect the caller to the right staff team. A good handoff is an outcome in its own right. Thought process Caller verified, then the visit moved with their agreement. Her details and the caller's verified number must match her proxy list before her record opens. ### Review and improve Review call records and operating outcomes. Use the evidence to tune the workflow and choose what to automate next. Thought process Record caller verification, the new visit time and the separately verified proxy access so the team can review both requests. Play the call Caller Hi, can I move my Friday appointment to next week? I also need to check my mom's referral. - **Friday's visit** Move Friday's visit to next week. Caller verified. Friday at 10 a.m. moved to the following Tuesday at 2 p.m. Request heard Completed in the call - **Mother's cardiology referral** Has her referral been approved? Proxy verified before her record opened. Referral approved; cardiology will call her this week. Request heard Completed in the call Call record · this scripted call Requests heard 2 Friday's visit Caller verified, then moved to the following Tuesday at 2 p.m. Mother's cardiology referral Proxy verified, then approval shared. Cardiology calls this week. Your team reviews records like this to tune the workflow and choose what to automate next. Illustrative agreed workflow. Tasks, integrations and staff responsibilities are confirmed for your organization. Scripted example of a configured workflow. No patient data, live AI or audio. Integrations, interpreter assistance and handoffs are scoped with your team. Fit it to your organization ## Your workflows. Your rules. A useful solution fits the people, protocols and systems already doing the work. - ### Your phone operation Start with the lines, destinations and patient needs you choose. - ### Your accepted Epic workflows Add configured tasks after integration and local-rule acceptance. - ### Your human expertise Keep clinical judgment, exceptions and oversight with your team. Credibility in the real world ## Patient access is care. The impact is human. > “The implementation has successfully reduced our call volume by 30%” **Howard Langham** Voice Services Supervisor, Cambridge Health Alliance [Explore customer stories](https://www.attuned-intelligence.com/customer-stories/) See the potential dollar value ## Put a dollar value on time returned. Enter call volumes and staff costs to explore the potential value of capacity returned to your team. [Calculate your potential value](https://www.attuned-intelligence.com/value/) - Requests reaching the right team - Language assistance in supported workflows - Net staff time returned - Staff review and follow-up workload Questions worth asking ## Get clear on the scope. Do we need a full Epic integration to begin? An agreed Operator scope can start with answering, information and routing. Deeper task automation depends on integration, local rules and customer acceptance. Does Voice replace our patient access team? The intended value is capacity for your team. Staff remain essential for exceptions, complex needs and the decisions your workflows reserve for people. Which languages are supported? Confirm the supported languages and how callers select a language for your phone setup. Availability and switching behavior are scoped for each workflow. Start with the outcome that matters ## Make the next conversation a better one. Bring your patient access priorities. Explore the channel, workflow and outcomes that matter to your team. [Let's start a conversation](https://www.attuned-intelligence.com/contact/)