Insights & reporting # Better decisions start with a clearer view. Understand what patients need, how requests are handled and where your next improvement could make the biggest difference. [Explore the reporting](https://www.attuned-intelligence.com/insights/#reporting) [See the dashboard](https://www.attuned-intelligence.com/contact/) Example data · 100 patient requests 01 Demand 02 Outcomes 03 Improvement What patients need - Appointment help **50** - Referrals **30** - Medication questions **20** See the needs behind the volume. How requests were handled - Completed by AI **60** - Staff assistance **25** - Other outcomes **15** Separate completed work from work that needed a person. Why staff assistance was needed - Authorization check **10** - No matching record **9** - Patient requested staff **6** Investigate the reasons for handoffs before choosing the next workflow or policy change. Play Each square is one request. From activity to action ## The questions behind better patient access. 01 ### What do patients need most? Explore the reasons patients contact you. Identify patterns across workflows, time periods and languages. 02 ### Where does work need support? Look beyond the number of interactions. Review completed tasks, transfers and the reasons a request still needs a person. 03 ### What should change next? Work with Attuned to turn those patterns into a focused plan for workflow improvements and further automation. A view of the work that matters ## Different products. Different views of the work. Start with the decisions your team needs to make. Explore a different reporting example for each product. Voice Chat Attuned Coverage ### A view across your phone operation. Explore demand, workflow performance and the reasons work reaches staff. Use those patterns to decide where to improve next. **Voice overview** 100 requests #### What patients need Appointment help **50** Referrals **30** Medication questions **20** #### How requests were handled Completed by AI **60** Staff assistance **25** Other outcomes **15** #### Why staff assistance was needed Authorization check **10** No matching record **9** Patient requested staff **6** **From insight to action** Investigate the reasons for handoffs before choosing the next workflow or policy change. ### Understand the digital experience by channel. Look at the questions patients bring, where conversations happen and what still needs an answer. Define the reporting for each digital surface. **Chat overview** 100 conversations #### Where conversations begin Public website **60** Signed-in web **30** Mobile **10** #### What patients ask about Appointments **45** Office information **35** Forms and documents **20** #### Questions needing follow-up New clinic information **7** Visit preparation **5** Upload help **3** **From insight to action** Use unanswered questions and patient feedback to improve content, workflows and staff handoffs. ### See the workload behind coverage support. Bring preparation, review and follow-up into the same operating conversation. Understand where cases are progressing and where the enrollment team needs to focus. **Attuned Coverage overview** 100 cases #### The work being assisted Renewals **70** New applications **30** #### Current stage Preparation **35** Ready for review **40** Submitted or handed off **25** #### Cases needing attention Missing documents **10** Review questions **5** **From insight to action** Plan navigator attention around readiness and exceptions. A prepared packet is distinct from confirmed coverage. Build the business case ## Make the value easier to explain. Connect operating performance to the work your team does today, and the capacity you want to create. [Explore your potential value](https://www.attuned-intelligence.com/value/) ### Establish the baseline. Agree the workload, outcomes and staff effort you want to improve. ### Track what changes. Review workflow results alongside staff time, including review and follow-up work. ### Decide where to invest next. Use measured progress and your operating priorities to guide the next improvement. Operational reporting shows what happened. Your business case adds staff-time and financial assumptions. Capacity value is not automatically cash savings. See the possibilities for your team ## Bring your questions. Let’s explore the evidence. See the reporting available for your workflows and discuss the decisions it could help you make. [Let's start a conversation](https://www.attuned-intelligence.com/contact/)