Health Systems & Academic Medical Centers

# A better front door. Across your entire system.

The enterprise AI partner for patient access across your hospitals, clinics and specialties. High-volume phone, chat and custom MyChart AI experiences, built with the clinical, operations and Epic experts who know academic medical centers.

[Explore the fit](https://www.attuned-intelligence.com/contact/) [See the approach](https://www.attuned-intelligence.com/health-systems/#flow)

![A woman at her desk during a phone conversation](https://www.attuned-intelligence.com/_astro/staff-phone-desk.L8gPfwiu_Z3s573.webp) 

Our footprint

## Integrated care at scale is where we started and what we do best.

Health systems and community health centers choose Attuned to run patient access across their hospitals, clinics and specialties.

Hospitals

24

Care locations

1,100+

Specialties and focus areas

1,000+

Built around your organization

## Connect the entry point to the work behind it.

A patient's request crosses departments, locations, local rules and technology. Your patient access strategy should account for that whole path, from phone and chat to custom MyChart AI experiences. We pair AI with clinical, Epic and operating expertise to help you connect it across your system.

01

### Patient access leadership

Understand demand across hospitals, clinics and specialties, alongside the outcomes of answering, routing and enabled tasks. Give leadership a shared operating view.

02

### Clinical teams

Agree local protocols and the moments that require staff judgment. Keep exceptions and escalation part of the workflow.

03

### Technology teams

Connect phone, chat and custom MyChart AI experiences. Define integrations, accepted workflows and each system's responsibilities with the teams who own them.

Built for system-wide patient access

## Across hospitals. Clinics. Specialties.

Bring phone, chat and custom MyChart AI experiences into one patient access strategy. Deploy across your system, with the workflows and local rules each team needs.

A practical path

## Your patient access strategy deserves more than another tool.

Attuned pairs conversational AI with clinical and operating expertise. We map patient access across your system, launch with the teams doing the work and extend it to every hospital, clinic and specialty.

1.  ### Map patient access across your system
    
    Connect hospitals, clinic locations, specialties and channels around patient needs. Agree the local workflows and measures within that system-wide plan.
    
2.  ### Launch with the teams doing the work
    
    Configure and validate phone, chat and custom MyChart AI experiences with the clinical, patient access and technology teams receiving the work.
    
3.  ### Build one connected patient access experience
    
    Coordinate deployment across departments, specialties and locations. Use demand, completed requests and staff time to keep improving the experience across your entire system.
    

The patient access menu

## Here's the menu. You choose. We do it.

Scheduling, routing, medications, MyChart, referrals, results, forms and after-hours coverage, across every hospital, clinic and specialty in your system.

[### Scheduling 

Appointments, multi-step scheduling, cancellations and the details that get patients to care.](https://www.attuned-intelligence.com/solutions/scheduling/)[### Triage and routing 

Whole-system phone routing, everyday answers and AI call screening.](https://www.attuned-intelligence.com/solutions/triage-routing/)[### Medications 

Refills, new medication and renewal requests, and status inquiries.](https://www.attuned-intelligence.com/solutions/medications/)[### MyChart support 

Password resets, username retrieval and authorized proxy access.](https://www.attuned-intelligence.com/solutions/mychart-support/)[### Referrals and orders 

Referral requests, status checks and insurance approval questions.](https://www.attuned-intelligence.com/solutions/referrals-orders/)[### Results and messages 

Test-result requests and messages for the doctor, with clinical questions reaching the care team.](https://www.attuned-intelligence.com/solutions/results-messages/)[### Forms and intake 

Paperwork questions, document uploads and the information teams need before care.](https://www.attuned-intelligence.com/solutions/forms-intake/)[### After-hours 

Keep the same patient access menu working after the office closes.](https://www.attuned-intelligence.com/solutions/after-hours/)

See the potential value

## What could this be worth to your team?

Connect better patient access to the work your organization does and the outcomes you want to improve.

-    Patient access requests completed or routed
-    Net capacity returned to staff
-    Exception handling
-    Potential value of staff capacity returned

[Calculate your potential value](https://www.attuned-intelligence.com/value/)

Enter call volumes, staff time and costs to explore illustrative dollar value.

Start with the outcome that matters

## What would better patient access make possible?

Bring your patient access, clinical and technology teams together. Explore a focused workflow and a business case you can measure.

[Let's start a conversation](https://www.attuned-intelligence.com/contact/)