Attuned Chat

# A conversation. A clear next step.

Give patients another way to ask for help. Connect digital conversations to your approved patient access workflows and keep the handoff to your team clear.

[Explore the fit](https://www.attuned-intelligence.com/contact/) [Follow the work](https://www.attuned-intelligence.com/chat/#flow)

 

Digital assistance. Find the right doctor.

1.  Patient
    
    Hi, I'm looking for a pediatrician near me for my son. I'd prefer a female doctor, if possible.
    
2.  Chat agent
    
    Absolutely. You can share your browser location or tell me your address, and I'll help find an office close to you.
    
    Share location 
3.  Patient
    
    Location shared: Riverside.
    
4.  Chat agent
    
    I found two female pediatricians at our Riverside office.
    
    Example clinician
    
    Dr. Maya Chen
    
    Pediatrician · Riverside office
    
    Example clinician
    
    Dr. Sofia Patel
    
    Pediatrician · Riverside office
    
    Would you like me to book an appointment with Dr. Chen or Dr. Patel?
    

Play Illustrative Conversation

What this makes possible

## More than a chat window. A request with somewhere to go.

### Help without a phone call

Give patients a text-based way to explain several needs.

### Keep the context clear

Understand corrections and distinguish who the request is for.

### Make the handoff useful

Define the next team, action and follow-up channel.

Follow the work

## Make the digital front door part of the patient access strategy.

Choose a step to see how the request moves forward.

1.   Choose the patient need
2.   Scope each channel
3.   Connect the next step

Step 1 of 3

### Choose the patient need

Identify the information and patient access requests that would benefit from a text conversation.

### Scope each channel

Agree the experience, integrations, language support and reporting for each surface. Public web and signed-in experiences have different requirements.

### Connect the next step

Define what the channel can complete, what needs staff and how a handoff reaches the right team.

Next step 

Illustrative agreed workflow. Tasks, integrations and staff responsibilities are confirmed for your organization.

Fit it to your organization

## Your workflows. Your rules.

A useful solution fits the people, protocols and systems already doing the work.

-   ### Your channels
    
    Scope public web, signed-in web and mobile separately.
    
-   ### Your identity requirements
    
    Agree authentication, permitted tasks and integrations.
    
-   ### Your staff handoffs
    
    Configure escalation and reporting for each surface.
    

Channel availability and integrated tasks are confirmed during discovery. This illustration is not a live patient service.

See the potential dollar value

## Put a dollar value on time returned.

Use your Chat workflow volumes and net staff time to explore potential capacity value.

[Calculate your potential value](https://www.attuned-intelligence.com/value/)

-   Requests reaching the right team
-   Language assistance in supported workflows
-   Net staff time returned
-   Staff review and follow-up workload

Questions worth asking

## Get clear on the scope.

Is Chat available on every website and in every MyChart deployment?

Channel availability and integrated tasks are confirmed during discovery. Public web, signed-in web and mobile are separate scopes; this page does not imply universal deployment.

Is this the same configuration as Voice?

Voice and Chat can serve a shared patient access strategy. Each channel still needs its own configuration, integration requirements and reporting.

What happens when someone needs a person?

Staff handoff and exception paths are defined with your organization as part of the channel workflow.

Start with the outcome that matters

## Make the next conversation a better one.

Bring your patient access priorities. Explore the channel, workflow and outcomes that matter to your team.

[Let's start a conversation](https://www.attuned-intelligence.com/contact/)